GHG Validation and Verification
Ryder Scott is committed to providing reliable validations and verifications of GHGs. This commitment is assured through our Quality Delivery Organization with 3 Lines of Defense (3LoD) and the Project Delivery and Internal Project Review Process as described in the QEAMS Sections 2.2 and 2.3, respectively. Per ISO 9001:2015 and ISO 14001:2015, the Plan-Do-Check-Act cycle (PDCA) allows Ryder Scott to adequately resource and manage projects and to identify and act on opportunities for improvement.
The validation and verification projects are conducted impartially and independently, and the conclusions are reported based on the evidence. Under no circumstance will Ryder Scott accept a project to provide related consultancy and validation/verification for the same claim from the same client. These validation and verification services will not be marketed or offered as linked with activities of any organization that provides consultancy for the same projects under evaluation.
The quality and reliability of validations and verifications is of outmost importance. Ryder Scott will evaluate the project with respect to complexity and budget in accordance with the engagement requirements described below.
In accordance with ISO 14064 Section 5.3.12, Ryder Scott will take action to respond to any inappropriate links or announcements from other consultancy organizations stating or implying that their validation/verification process is simpler, easier, faster, or less expensive.
The Sustainable Energy Division manager is responsible for maintaining the GHGVV manual relevant and up to date with the internal and external requirements of the GHG validation and verification bodies. GHG validation and verification team leaders responsible for the validation and verification activities shall be officers of the company at a Senior Vice President or above position. The decisions regarding the GHG validation and verification works will follow our quality organization structure and 3-lines of defense. Project managers (Senior VPs) will discuss the decisions with their Group Supervisors (Managing Senior VPs). Finally, the overall project will be independently reviewed by a member of the review committee. The Group Supervisors may delegate certain validation and verification activities to committees or individuals. Regardless of this delegation, the ultimate project approval will still be subjected to the independent review by a member of the review committee. The responsibilities and controls prescribed in this paragraph apply to all our branches located in Houston, Denver and Calgary.
Complaints and Appeals
Complaints
The Complaints process is intended to manage, evaluate, take necessary corrective action, and make decisions on Complaints in a confidential manner per ISO 17029 Section 9.9 and is available in our website for all interested parties. The complaints process is as follows:
Clients or Complainants will submit the complaint to the Ryder Scott’s Head Advisor (GHG Management Services) along with this information:
- The name of the client/complainant and pertinent contact information
- The details/nature of the complaint
- A suggested resolution to the complaint, if applicable
The Head Advisor, who is independent of any technical project work, will review the complaint to determine if the complaint is related to validation/verification activities that Ryder Scott is responsible for. The Head Advisor will then inform the Client or Complainant of:
- The receipt of the complaint
- The proposed process for handling the complaint, including the possible appointment of a complaint review team
- The Ryder Scott staff assigned to resolve the complaint (if different from the Head Advisor)
- A summary of the next steps and timelines
- The formal notice of outcome of the complaint investigation.
Ryder Scott will communicate the results to the Client or Complainant upon conclusion of the complaint review process. These investigations and decisions on complaints shall not result in any discriminatory actions. All appeals will be stored and tracked within the GHG SharePoint file system, in a folder only accessible by the SCV Corporate Representative and Quality System Manager to maintain confidentiality.
If the Client or Complainant is dissatisfied with the outcome of the complaint investigation and decision, they will be directed to the appeals process in Section 11.
Appeals
The Appeals process is intended to manage, evaluate, take necessary corrective action, and make decisions on appeals in a confidential manner per ISO 17029 Section 9.9 and is available in our website for all interested parties. The appeals process is as follows:
Clients or Appellants that are dissatisfied with the resolution of the Complaints Process as outlined in Section 10 above will submit an appeal to the Ryder Scott’s Head Advisor (GHG Management Services) along with this information:
- The name of the client and pertinent contact information
- The details/nature of the appeal
- A suggested resolution to the appeal, if applicable
The Head Advisor, who is independent of any technical project work, will review the appeal to determine if the appeal is related to the validation/verification activities that Ryder Scott is responsible for. The Head Advisor will then inform the Client or Appellant:
- The receipt of the appeal
- The proposed process for handling the appeal, including the possible appointment of an Appeal Review Team
- The Ryder Scott staff assigned to resolve the appeal (if different from the Head Advisor)
- A summary of the next steps and timelines
- The formal notice of outcome of the appeal investigation.
Ryder Scott will communicate the results to the Client or Appellant upon conclusion of the appeals review process. These investigations and decisions on appeals shall not result in any discriminatory actions. All appeals will be stored and tracked within the GHG SharePoint file system, in a folder only accessible by the SCV Corporate Representative and Quality System Manager to maintain confidentiality.
If the Client or Appellant is dissatisfied with the outcome of the appeal investigation and decision, they will be directed to voice their concerns with ANAB as Ryder Scott’s accreditation body.